CLIENT CANCELLATION & REFUND POLICY

Operator strictly adheres to its cancellation policy and will make no exceptions to the policy. If Guest chooses to cancel his or her reservation, Operator must receive written notice of said cancellation in writing via certified mail, fax or e-mail sent to info@ophorus.com (with confirmation of receipt from Operator), and Guest shall be subject to the following cancellation fee schedule:

1. Payment conditions and cancellation fees for packages

Ophorus requires a deposit of 30% on booking confirmation with balance to be made at least 30 days prior to arrival (in case of last minute registration payment is expected immediately). We accept payment by credit cards (Visa, Master card, American Express) or bank transfer (Wire transfer fees at the charge of the Guest). There is no charge or service fee for processing credit card payments except with American Express +3%. For any cancellation, the following fees will be deducted from the refund:

  • 60+ days: €20 fee per person
  • 59 to 30 days prior to arrival: 30% of the overall price (deposit) except the booking fees
  • 29 to 15 days prior to arrival: 75% of the overall price except the booking fees
  • 14 days or less prior to arrival: no refund

No insurance for cancellation or assistance is included in the prices mentioned for all packages. Each customer has to check that he or she has the appropriate documents for their journey: a passport (with visa if necessary) or a valid ID card. No refund will be granted in case of lack or loss of ID documents. Eating, drinking and smoking on board the minivans are strictly forbidden (law of September 17th, 1977). All passengers are insured during the excursions while in the vans. The responsibility of Ophorus is limited to our insurance contract clauses.

2. Payment conditions and cancellation fees for groups (larger than 8 people)

Ophorus requires a deposit of 30% on booking confirmation with balance to be made at least 30 days prior to arrival (in case of last minute registration payment is expected immediately). We accept payment by credit cards (Visa, Master card, American Express) or bank transfer (Wire transfer fees at the charge of the Guest). There is no charge or service fee for processing credit card payments except with American Express +3%.

A group is composed of more than 8 people and the rate is calculated according to a precise number of participants. The below cancellation policies apply to all the group.

In case one or several persons in the group have to cancel their tour, the price of the tour will be recalculated with the definite number of participants. The below cancellation policies also apply for the person(s) cancelling its/their participation.

  • 60+ days: €20 fee per person
  • 59 to 30 days prior to arrival: 30% of the overall price (deposit)
  • 29 to 15 days prior to arrival: 75% of the overall price
  • 14 days or less prior to arrival: no refund

No insurance for cancellation or assistance is included in the prices mentioned for all packages. Each customer has to check that he or she has the appropriate documents for their journey: a passport (with visa if necessary) or a valid ID card. No refund will be granted in case of lack or loss of ID documents. Eating, drinking and smoking on board the minivans are strictly forbidden (law of September 17th, 1977). All passengers are insured during the excursions while in the vans. The responsibility of Ophorus is limited to our insurance contract clauses.

3. Payment conditions and cancellation fees for transfers

Ophorus requires full payment by credit card, internet payment (through our website) or wire transfer (Wire transfer fees at the charge of the Guest) to make a reservation. We accept payment by AMEX, Visa and Master Card. There is no charge or service fee for processing credit card payments except with American Express +3%. For any cancellation, the following fees will be deducted from the refund:

  • 7 days to 72 hours prior to arrival: 10% of the overall price
  • 72 hours to 24 hours prior to arrival: 30% of the overall price
  • 24 hours prior to arrival: no refund

4. Payment conditions and cancellation fees for semi private (shared) tours (including outdoor activities with electric vehicles)

Ophorus requires full payment by credit card, internet payment (through our website) or wire transfer (Wire transfer fees at the charge of the Guest) to make a reservation. We accept payment by AMEX, Visa and Master Card. There is no charge or service fee for processing credit card payments except with American Express +3%. For any cancellation, the following fees will be deducted from the refund:

  • Up to 24 hours prior to departure: no cancellation fees except the booking fees
  • 24 hours prior to departure and less > no refund

All semi private tours depart on time. Clients should present themselves at the allocated meeting point at least 10 minutes before the beginning of the tour. Driver/guide will not wait unless Ophorus has been previously informed that the client will be late with a maximum waiting time of 10 minutes. Beyond that waiting time, tours will depart and Ophorus cannot be held responsible for clients missing their tour.

5. Payment conditions and cancellation fees for private excursions

Ophorus requires a deposit of 30% on booking confirmation with balance to be made at least 30 days prior to arrival (in case of last minute registration payment is expected immediately). We accept payment by credit cards (Visa, Master card, American Express) or bank transfer (Wire transfer fees at the charge of the Guest). There is no charge or service fee for processing credit card payments except with American Express +3%. For any cancellation, the following fees will be deducted from the refund:

  • 30 to 15 days prior to arrival: 30% of the overall price except the booking fees
  • 14 to 8 days prior to arrival: 50% of the overall price except the booking fees
  • 7 days prior to arrival: no refund

6. Payment conditions and cancellation fees for private shore excursions

Ophorus requires a deposit of 30% on booking confirmation with balance to be made at least 30 days prior to arrival. In case of registration one month or less before shore excursion date, payment is expected immediately. We accept payment by credit cards (Visa, Master card, American Express), There is no charge or service fee for processing credit card payments but booking process does incur a booking fee. For any cancellation, the following fees will be deducted from the refund:

  • Up to 48 hours prior to departure: no cancellation fees except the booking fees
  • 48 hours prior to departure and less: no refund

In the case of a boat not being able to arrive on time and place for a Shore Excursion we will issue a full refund.

All private shore excursions must clearly specify the name of the ship and the local port of call. Ophorus will not be held responsible if the wrong port of call has been notified during reservation process. All private shore excursions departing from Bordeaux must specify local port of call: “Bordeaux city port of call” or “Bassens port of call“ or “Le Verdon port of call”. No insurance for cancellation or assistance is included in the prices mentioned for private shore excursions. Each customer has to check that he or she has the appropriate documents for their journey; a passport (with visa if necessary) or a valid ID card. No refund will be granted in case of lack or loss of ID documents. Eating, drinking and smoking on board the minivans are strictly forbidden (law of September, 17th, 1977). All passengers are insured during the excursions while in the vans. The responsibility of Ophorus is limited to our insurance contract clauses.

7. Payment conditions and cancellation fees for shared shore excursions

Ophorus requires full payment by credit card, internet payment (through our website) or wire transfer (Wire transfer fees at the charge of the Guest) to make a reservation. We accept payment by AMEX, Visa and Master Card. There is no charge or service fee for processing credit card payments except with American Express +3%. For any cancellation, the following fees will be deducted from the refund:

  • Up to 24 hours prior to departure: no cancellation fees except the booking fees
  • 24 hours prior to departure and less: no refund

In the case of a boat not being able to arrive on time and place for a Shore Excursion we will issue a full refund.

All semi private (shared) shore tours depart on time. Clients should present themselves at the allocated meeting point at least 10 minutes before the beginning of the tour. Driver/guide will not wait unless Ophorus has been previously informed that the client will be late with a maximum waiting time of 10 minutes. Beyond that waiting time, tours will depart and Ophorus cannot be held responsible for clients missing their tour.

All shared shore excursions must clearly specify the name of the ship and the local port of call. Ophorus will not be held responsible if the wrong port of call has been notified during reservation process. All shared shore excursions departing from Bordeaux must specify local port of call: “Bordeaux city port of call” or “Bassens port of call“ or “Le Verdon port of call”. No insurance for cancellation or assistance is included in the prices mentioned for shared shore excursions. Each customer has to check that he or she has the appropriate documents for their journey; a passport (with visa if necessary) or a valid ID card. No refund will be granted in case of lack or loss of ID documents. Eating, drinking and smoking on board the minivans are strictly forbidden (law of September, 17th, 1977). All passengers are insured during the excursions while in the vans. The responsibility of Ophorus is limited to our insurance contract clauses.